>What is a Customer?, By Mahatma Gandhi
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“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider to our business. He is part of it.
We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to do so.«
>Wow!Nunca hubiera adivinado que la cita salio de la boca de Mahatma Gandhi. Gemma,sos una gran investigadora!